Fiverr Customer Service Test

Fiverr Customer Service Test answers 2021

Which part of an outbound sales script needs to be recorded?

•             a.         Fronter Script         
•             b.         Verification Script
•             c.         Closure Script
•             d.         Whole Script

Customer Service Fiverr Test answers 

What is the first step in mollifying a customer who has received bad service?

• Ask the customer what the problem is.
• Try to offer him/her something for free to pacify him/her.
• Ask him/her to submit a complaint first.
• Express regrets and promise to provide better service in future.                        

Customer Service Test Fiverr

Are complaining customers good for the business? Why or why not?

• Yes, they help us know the areas where we can improve.
• No, they take up a lot of the precious resources which could have been used more productively elsewhere.
• Yes, they help us reduce customer complaints by letting us know what’s hurting the customers.
• No, they create a negative image of the business, which is neither objective nor fair.

Customer Service Test Fiverr Answers

An unhappy customer wants to cancel their subscription of your services. What should you do?

• Apologize that they are cancelling
• Tell them they are making a grave mistake
• Ask them the reason behind cancelling
• None of the above

Customer Service Fiverr Test Answers 2021